Frequently asked questions
General
Naturopharma is a French company established in 2019, specialising in food supplements and nutri-cosmetics, offering innovative solutions for anti-ageing and well-being.
We are committed to using the highest quality ingredients, manufactured to strict standards to guarantee their purity, safety and efficacy.
Our products are certified "Good Manufacturing Practice", an authorisation system established by the European Commission to guarantee that marketed medicines have been assessed by a competent authority, ensuring that they comply with current safety, efficacy and quality standards.
Our laboratories are ISO 9001 certified. This standard defines the requirements for setting up a quality management system for organisations wishing to continuously improve customer satisfaction and supply compliant products and services.
We're proud to say that the food supplements in our organic range have been certified by the Soil Association - the 'gold standard' for organic certification and standards in Europe and internationally, so quality is guaranteed. Their experience, knowledge and expertise in all aspects of the organic sector
Our products are also registered with the FDA (US Food and Drug Administration) and the DGCCRF (Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes).
Our products are manufactured in France in certified facilities that comply with the highest quality and safety standards.
Our company is located in Antibes, in the Alpes Maritimes region of France.
You can contact us via our online contact form, by email to support@naturopharma.net, by telephone on +33 (0)9 75 56 48 76 or by post to Naturopharma, 82 Bld du président Wilson, 06600 Antibes, France.
Products
We offer a range of food supplements and nutri-cosmetics, including collagen formulas, hyaluronic acid, Q10, vitamins and products for joints and sleep.
Yes, our products are formulated using high-quality natural ingredients.
Each product is accompanied by a detailed description and recommendations for use. You can also consult the Naturopharma blog for advice and informative articles.
Our collagen comes from high-quality marine sources, mainly wild fish from ecologically responsible fisheries.
We choose marine collagen for its purity and superior efficacy, ensuring optimum benefits for skin and joints.
It is important to note that our collagen does not come from sharks.
Yes, our products are formulated with high-quality natural ingredients. We favour natural sources to guarantee the purity and effectiveness of our food supplements and nutricosmetics. Our formulas are carefully developed to maximise benefits without compromising safety. What's more, our products are free from artificial colourings, chemical preservatives and synthetic additives, offering a healthy, natural option for your well-being.
No, we're proud to say that our products are not tested on animals.
No, our products do not contain any controversial ingredients. We are committed to using only safe, natural and high quality ingredients. Each formula is rigorously tested to ensure that it is free from controversial substances such as parabens, sulphates, GMOs and unethical animal ingredients.
Your health and your trust are our top priorities.
Orders and Delivery
You can place an order directly on our website by adding the desired products to your basket and following the payment process.
We use Colissimo Suivi exclusively to deliver your orders. Colissimo Suivi offers several advantages:
- Reliability : Your parcel is handled by a delivery service renowned for its punctuality and reliability.
- Real-time monitoring Tracking: You can track your parcel online at any time using a unique tracking number.
- Speed Delivery times are generally short, so you can be sure of receiving your products quickly.
- Security Your parcels are insured and handled with care, reducing the risk of loss or damage.
- Home delivery : Colissimo Suivi delivers directly to your home, offering great convenience.
We choose Colissimo Suivi to guarantee you an optimal, fast and secure delivery experience.
Yes, we ship our products worldwide. Delivery costs vary depending on the destination.
If you encounter a problem with your order, please contact our customer service department as soon as possible to resolve the situation.
Payments and security
We accept payments via Stripe, an internationally recognised secure online payment solution. Stripe allows you to pay for your purchases by credit card (Visa, MasterCard, American Express, etc.) and offers a number of advantages:
- Enhanced security Stripe uses advanced security protocols to protect your payment information and ensure secure transactions.
- Quick and easy The payment process is quick and easy, allowing you to complete your purchases in just a few clicks.
- International support Stripe accepts payments in several currencies, making transactions easier for our international customers.
- Regulatory compliance Stripe complies with the strictest security standards, including PCI DSS (Payment Card Industry Data Security Standard).
- Instant notifications You receive immediate notifications for each transaction, keeping you informed in real time.
By using Stripe, we ensure a smooth, secure and reliable payment experience.
Yes, your payments are completely secure. We use Stripe, a world-renowned online payment platform, to process all transactions. Here's how we ensure the security of your payments:
- Data encryption Stripe uses end-to-end encryption to protect your payment information, ensuring that it cannot be intercepted or used fraudulently.
- PCI DSS compliance Stripe complies with the strictest security standards in the payment card industry, known as PCI DSS (Payment Card Industry Data Security Standard).
- Enhanced authentication 2FA: Thanks to two-factor authentication (2FA) and other advanced security measures, we ensure that only authorised people can access your account.
- Fraud monitoring Stripe has sophisticated fraud detection and prevention systems that constantly monitor transactions for suspicious activity.
- Protection of privacy Your personal and payment information is treated with the utmost confidentiality and is never shared with third parties without your consent.
- Assistance in the event of a problem If you have any doubts or problems, our customer service team is available to help you and answer any questions you may have about payment security.
If you need to change or cancel your order, please contact our customer service department as soon as possible. We will do our best to accommodate your request.
When you choose Naturopharma for your online purchases, you benefit from a secure and transparent experience. We are committed to ensuring the quality of our products and the security of your transactions. Here's why you can trust us:
- High quality products : Our products are carefully selected for their effectiveness and purity, backed up by rigorous quality control standards.
- Secure platform : Our site uses advanced security technologies to protect your personal and financial information at every stage of your transaction.
- Dedicated customer service : Our team is available to answer your questions and resolve any problems quickly and efficiently.
- Satisfaction guarantee : We offer a satisfaction guarantee, ensuring that you are completely satisfied with your purchase from Naturopharma. By choosing Naturopharma, you are choosing peace of mind and quality for your natural health needs online."
Product use and effectiveness
Each product is accompanied by detailed instructions on dosage and use. Please read these instructions carefully before use.
Results may vary depending on the individual and the product used. In general, it is recommended that dietary supplements be used for at least 4 to 8 weeks to see any noticeable effects.
Yes, our products are formulated to be used synergistically. However, it is always advisable to consult a health professional before starting any new supplementation.
Ingredients and Formulations
We use natural, high-quality ingredients, carefully selected for their health benefits. The full list of ingredients is available on each product page.
Some of our products may contain allergens. Please check the list of ingredients and consult a healthcare professional if you have any specific concerns.
Marine collagen is derived from fish and is generally more easily absorbed by the body. Bovine collagen comes from cattle and can have a different structure. We choose marine collagen for its high quality and its benefits for the skin and joints.
At Naturopharma, we are firmly committed to providing our customers with the highest quality collagen, which is why we believe you should choose our product:
Superior quality ingredients : Our collagen is made from ingredients carefully selected for their purity and effectiveness. Each batch undergoes rigorous testing to guarantee quality and compliance with standards.
Advanced formulation : Our formula is enriched with vitamin C, vitamin E and zinc, essential elements known to support healthy skin, hair, nails and joints. This synergistic combination enhances the absorption and benefits of collagen.
Transparent manufacturing process : We use certified manufacturing facilities that comply with strict safety and quality standards, ensuring the purity and integrity of every Naturopharma product.
Positive customer feedback: Our customers testify to the positive results they have achieved using our collagen, which attests to its effectiveness and value.
Commitment to customer satisfaction : We offer a satisfaction guarantee, which means that if you are not completely satisfied with our product, we will do everything we can to rectify the situation.
When you choose Naturopharma, you choose high quality collagen backed by premium ingredients and an unwavering commitment to your well-being. We're proud of our product and confident that it will meet your health and beauty expectations.
Contact and Support
You can contact us via our online contact form, by email to support@naturopharma.net, by telephone on +33 (0)9 75 56 48 76 or by post to Naturopharma, 82 Bld du président Wilson, 06600 Antibes, France.
Our customer service is available from Monday to Friday, 9am to 6pm.
You can find detailed information about our products on our website, as well as informative articles on our blog.
If you can't find the answer to your question in our FAQ section, don't worry! You can contact us directly via our contact form or by telephone. Our dedicated customer service team is here to help answer all your questions and provide you with the information you need. We strive to respond quickly and efficiently to all your concerns to ensure a satisfying customer experience with Naturopharma."